ACCESSIBILITY

"At Leicester City Council we are committed to making our information and services accessible to all our users."

Hannah Watkins, Corporate Equalities Manager

ACCESSIBILITY

"At Leicester City Council we are committed to making our information and services accessible to all our users."

Hannah Watkins, Corporate Equalities Manager

This website is run by Leicester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text
  • some PDF documents aren’t fully accessible to screen reader software

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email customer.services@leicester.gov.uk

call 0116 454 1000

We’ll consider your request and get back to you.

At the bottom of every page there is a link to “Email the recruitment team” - if you are having a specific problem with a part of this website, please use that email link and include contact details so we can respond to you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact The Web Management Team at webteam@leicester.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Leicester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

The pages showing our areas of work:

  • contain some elements not highlighted on focus. This doesn’t meet WCAG success criterion AA 2.4.7 Focus Visible.

Content that’s not within the scope of the accessibility regulations PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. Any new PDFs or Word documents we publish will meet accessibility standards.

How we test this website

This website is crawled and tested by our automated monitoring system every 7 days. The Web Management Team perform internal testing frequently and act upon user feedback when we receive it.

What we’re doing to improve accessibility

We are continually working to make improvements to this website and plan to start doing real user testing in the future.

This statement was prepared on 20/09/2019 by the Web Management Team.

It was last updated on 23/09/2019.

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