Admin & Business Support Officer (Level C)

Are you a confident administrator who would like to provide a range of support services to the Cleansing Services section?

This is a fantastic opportunity for a customer-focussed and highly organised Admin and Business Support Officer to provide consistent and flexible levels of administration and business support to the managers and the staff within Cleansing Services. This service assists caring for maintaining cleanliness of the streets throughout the city of Leicester.

Based at Leycroft Road, your hours of work are from 8am to 4pm Monday to Thursday and 8am to 3.30pm on Friday.

As an Admin and Business Support Officer, you’ll provide excellent customer care to ensure services run smoothly. You’ll be responsible for dealing with face-to-face enquiries, answering the telephone, responding to emails and resolving queries in an effective and efficient way. On a day to day basis, you will administer and update spreadsheets and operational filing, ensuring that the information is accurate such as input hours of work, overtime/enhancements, annual leave and sickness onto the system. You’ll liaise with managers to resolve outstanding queries and will communicate with the Cleansing Operatives using the two-way radio. You’ll order supplies, process orders, raise requisitions and carry out both manual and electronic filing. On occasion you’ll be required to provide cover such as assisting with the management of the cleansing inbox and the DASH system.

With experience of carrying out admin tasks, you’ll use excellent communication skills to liaise with colleagues to provide good customer care when resolving and responding to a variety of enquiries. With your strong organisational skills, you’ll be able to work under pressure and in a fast-paced environment; ensuring telephone enquiries are answered in an efficient manner. You’ll have proficient  IT skills as well as the ability to use systems such as the Finance system to raise invoices and stationary orders. With accuracy and attention to detail, you’ll be able to record information in order to maintain up-to-date records and databases.

If the above sounds like you, then we would love to hear from you!

Please complete our online application form referring to the attached person specification for all the job requirements and ensure you tell us about your experience and knowledge, where this is being measured by application form.

Should you wish to attach your CV, please also ensure that this is tailored to reflect the job requirements which will give you the best possible chance of being shortlisted.

For an informal discussion, or further information regarding this job please contact Farouk Moosa Bahadur by email to Farouk.bahadur@leicester.gov.uk or call 0116 454 5004