Admin and Business Support Receptionist

Evington Leisure Centre

Job Type: Fixed Term Contract

Closing Date: 1st March 2020

Salary: £8381 - £8549

Job Reference: LCC00999

Hours: Part Time

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Job purpose

Sports Services is recruiting for highly organised and customer focussed Receptionist to form part of the new service team that will all play a key role in transforming the Council’s approach to Sport, Leisure and Exercise. Working at one of our fantastic leisure centres across the City, you will provide an efficient and welcoming reception service,


This is an exciting time to be joining Sport Services. After 3 years of delivering year on year improvements we now have in place ambitious plans to ‘step up the service’ to take us to the next level. Exciting plans for capital improvement have been approved and the Service is growing in confidence and ambition to continue the next phase of transformation and improvement.

Your role

As an Admin and Business Receptionist, you will be required to welcome, receive and signpost customers and service users as well as booking in, issuing documentation, tickets and visitor passes. You will be required to undertake administrative support such as responding to incoming communications (post, emails), manage complex customer enquiries and assist in the sale of memberships including processing Direct Debits.

What you will need

With a high level of interpersonal skills working in a busy Active Leicester Centre, you will have experience of dealing with members of the public on a face to face basis. You will also have experience in providing information and advice to members with an ability to deal with distressed/vulnerable/abusive service users/public in a sensitive and efficient manner. With experience of using Microsoft Office software packages including Word, PowerPoint and Excel, you will also have experience of maintaining computerised records and using EPOS (Electronic Point of Sale) systems.

Additional information

If you have excellent customer service skills and enjoy working in a busy environment, then we would love to hear from you.


1 x Part-time post - 16.5 hours per week.


Please complete our online application form, referring to the attached person specification and ensuring you tell us about your experience and knowledge where this is being measured by application form.


Should you wish to attach a CV please ensure this is tailored to the job requirements which will give you the best chance of being shortlisted.


For an informal discussion about this post, please contact: Luke Morgan on 0116 454 6715


 

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy balance between you work life and your personal life. You’ll enjoy generous annual leave entitlement, membership of the excellent Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities and career pathways. In addition, you can choose from a number of flexible benefits, including our fantastic salary sacrifice car scheme, big discounts at high-street outlets, childcare vouchers, discounts on city buses and trains, we may also be able help with relocation expenses if you are moving to the City, or need help with commuting costs.

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Related documents

Please read any attached documents before applying for this job

Person_Specification_.pdf

We are Leicester City Council

As the unitary authority for the largest city in the East Midlands, at Leicester City Council we’re committed to using our creativity and drive to improve the lives of the 348,000 people who call Leicester home.
We take decisions that affect people across our city every day in areas from social services and housing to roads and leisure facilities. From transport and education to major developments and improvements. From attracting businesses to Leicester, creating jobs for our people through to encouraging investments. Join us and you’ll help to improve the lives of everyone who lives and works in Leicester.

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