Civil Enforcement Officer

Leicester City Centre

Job Type: Permanent

Closing Date: 6th July 2020

Salary: £18795 - £21166

Total salary package*: £28861

Job Reference: LCC01016

Hours: Full Time

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Job purpose

We are looking for customer-focussed and resilient Civil Enforcement Officers to patrol the streets of Leicester and issue Penalty Charge Notices (PCN’s) to any vehicle that is in contravention of a parking regulation, to optimise the performance of the road traffic network.


As a Civil Enforcement Officer, you will work across the City in all weathers, and if you enjoy being active then you will have the opportunity to walk numerous miles throughout the day. You will be required to wear a uniform and will be provided with hand held devices in order to carry out your role effectively.

Your role

With an understanding of legislation/regulations relating to the operation and enforcement of both on street and off-street parking enforcement, you will patrol prescribed routes to identify illegal parking and issue Penalty Charge Notices. Whilst patrolling, you will be required to check that the pay and display machines are functioning correctly, and that signs and lines are maintained to allow enforcement to take place. On occasions you may be required to drive a van or ride a scooter as well as assist with any vehicle that may need towing in line with the towing procedure. During match day parking, you will also patrol and check temporary restrictions are in place.

What you will need

With experience of working with the members of the public, you will be able to tactfully and diplomatically deal with irate or distressed customers. You will also have experience of working in an office environment with the ability to use telephone/radio systems in order to communicate with team members. With good literacy and numeracy skills you will be able to make accurate recordings of events, observations and conversations as well as have the ability to accurately record  and monitor time period using a 24hour clock. You will have experience of using information technology and possess basic IT skills.

Additional information

If you are highly motivated, assertive and enjoy working outdoors then we would love to hear from you.


This is a career graded post and we are looking to recruit to:


Level B: £19,554 - £21,166 per annum


Level C: £18,795 - £19,171 per annum


We are also looking to recruit to both day and night shift vacancies. You will need to provide cover where necessary from 6am until 1.45am the next day, in accordance with prescribed shift patterns.


Please complete our online application form, referring to the attached person specification and ensuring you tell us about your experience and knowledge where this is being measured by application form.


Should you wish to attach a CV please ensure this is tailored to the job requirements which will give you the best chance of being shortlisted.


For an informal discussion about this post, please contact: Sue Cutler or Nathan Lennox on 0116 299 5063.


*previous applicants need not apply*

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy balance between you work life and your personal life. You’ll enjoy generous annual leave entitlement, membership of the excellent Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities and career pathways. In addition, you can choose from a number of flexible benefits, including our fantastic salary sacrifice car scheme, big discounts at high-street outlets, childcare vouchers, discounts on city buses and trains, we may also be able help with relocation expenses if you are moving to the City, or need help with commuting costs.

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* Please note that the total package number includes pension contribution and full holiday entitlement, including bank holidays.

Related documents

Please read any attached documents before applying for this job

Person_Specification.pdf
Career_Grade_Matrix_A_B__C.pdf

We are Leicester City Council

As the unitary authority for the largest city in the East Midlands, at Leicester City Council we’re committed to using our creativity and drive to improve the lives of the 348,000 people who call Leicester home.
We take decisions that affect people across our city every day in areas from social services and housing to roads and leisure facilities. From transport and education to major developments and improvements. From attracting businesses to Leicester, creating jobs for our people through to encouraging investments. Join us and you’ll help to improve the lives of everyone who lives and works in Leicester.

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