Service Manager: Children Centres, Youth and Family Support

Phoenix House

Job Type: Permanent

Closing Date: 8th December 2019

Salary: £51088 - £55917

Job Reference: LCC00844


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Job role

We are looking for a leader who is passionate about early help, to join our Senior Leadership Team in providing direction and support to our Children Centres and Family Support Service within our wider Early Help and Prevention Service.

In this role, you will be working as part of a partnership approach to improve outcomes for children and young people as outlined within Leicester’s Early Help Strategy, which is underpinned by our local Family Outcomes Plan. Developing and implementing a strategy of quality assurance and improvement, incorporating monitoring and evaluation of the programme as a whole and to provide reports as required.

You will provide operational leadership to an establishment of approximately 100 staff, managing human, financial and material resources, including commissioned services, whilst providing a leadership role and approach in the development of early help processes, service improvement, supporting Heads of Service and strategic partnership forums.

You will develop and implement operational and strategic service improvement plans that result in measurable outcomes for children and young people, whilst having an operational oversight of allocated areas of integrated provision, including providing advice and guidance on safeguarding and complex case matters.

What you will need

You will need a relevant professional qualification, at degree level, within children’s services e.g. social work, education, youth and community, along with experience of management of children’s operational services, to include management of services within the field of safeguarding.

You must be able to compile, produce, summarise and present management, statistical, and/or technical reports and have an awareness of current agendas interfacing with early help services e.g.) troubled families.

You must be able to provide vision and leadership to enable a diverse team from a range of disciplines to work together effectively.

Additional information

For an informal discussion please contact: Jackie Difolco, Head of Service: Early Help and Prevention by either telephone: 0116 454 6106 or email:

Interview and Assessment Date: 17th December 2019

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy balance between you work life and your personal life. You’ll enjoy generous annual leave entitlement, membership of the excellent Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities and career pathways. In addition, you can choose from a number of flexible benefits, including our fantastic salary sacrifice car scheme, big discounts at high-street outlets, childcare vouchers, discounts on city buses and trains, we may also be able help with relocation expenses if you are moving to the City, or need help with commuting costs.


Related documents

Please read any attached documents before applying for this job


We are Leicester City Council

As the unitary authority for the largest city in the East Midlands, at Leicester City Council we’re committed to using our creativity and drive to improve the lives of the 348,000 people who call Leicester home.
We take decisions that affect people across our city every day in areas from social services and housing to roads and leisure facilities. From transport and education to major developments and improvements. From attracting businesses to Leicester, creating jobs for our people through to encouraging investments. Join us and you’ll help to improve the lives of everyone who lives and works in Leicester.



"The people who work here are in it for the right reasons. They share the same values as the council"

"The council is good for employees with a disability, with good terms of employment – especially for part-time work."


"The most enjoyable part of the day is being able to assist the children to achieve their potential."

"The environment is very calm and casual and managers and team members are very nice and engaging."

"The council are always there for their colleagues. No problem is too big or too small."