Service Transition Analyst

Bosworth House

Job Type: Fixed Term Contract

Closing Date: 19th August 2019


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About the job

The successful postholder will be responsible for the transition of new or significantly revised ICT services and platforms into live operation in accordance with best practice processes to ensure a successful implementation, in accordance with the ICT Gateway process.There are a number of major IT projects underway so this role will be both interesting and challenging from the start.

You will

Be responsible for directly managing the transition of non-complex IT Projects into live operation ensuring a successful implementation in accordance with the ICT Gateway process.Implement, maintain and champion Service Management and Service Transition policies, procedures and ensure that these are understood and adhered to by all Information Services staff.Provide Service Transition support to a wide range of IT projects, from isolated small scale projects localised to a small group of users, to organisation-wide corporate projects involving significant business change.Monitor the progress of all projects in the service transition phase and ensure timely reporting to all stakeholders, documenting Service Transition KPI metrics, service deliverables, risks and issues.Help project leads to define the appropriate end-to-end service model with clear responsibilities confirmed for incident management and escalations from both Business and ICT.

Requirements of the post

Experience of working in ITIL framework, particularly configuration managementEducated to degree level in an IT discipline or equivalent experience. Project management qualification or equivalent project management experience and ability. Good understanding of technology principles and knowledge of the wide range of documentation required to support the delivery of technology services, and experienced in its production.Certified ITIL process level knowledge or equivalent experience.In depth IT knowledge of ICT usage in a large complex organisation (software, hardware, infrastructure, networking), sufficient to command the respect of multi-disciplinary colleagues, customers and suppliers.

Additional information

Full Time, Fixed Term Post until 30/09/2021 - 37 hours per week The working pattern will be discussed at interview.The salary for this post is £31,371 - £33,799 per annum. For an informal discussion please contact Matthew Johnson on 0116 454 1307.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy balance between you work life and your personal life. You’ll enjoy generous annual leave entitlement, membership of the excellent Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities and career pathways. In addition, you can choose from a number of flexible benefits, including our fantastic salary sacrifice car scheme, big discounts at high-street outlets, childcare vouchers, discounts on city buses and trains, we may also be able help with relocation expenses if you are moving to the City, or need help with commuting costs.


Related documents

Please read any attached documents before applying for this job


Bosworth House

Small photo of Bosworth House exterior

9-15 Princess Road West


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