Transport Co-ordinator

37 Sulgrave Road

Job Type: Permanent Fixed Term

Closing Date: 22nd January 2020

Salary: £18795 - £19171

Total salary package*: £26141

Job Reference: LCC00701

Hours: Full Time

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Job purpose

We are looking for an organised Transport Co-ordinator who can work under pressure with a positive outlook to arrange and co-ordinate transport services, whilst being resilient to deal with complaints in a fast-moving environment.
You will be responsible for the daily running, monitoring and changes of the service. With your great professional telephone manner, you will liaise with internal, external suppliers, schools, daycentres and service users.


 

Your role

With good customer service skills, you will take bookings; handle service users & driver’s complaints & queries in a tactful manner. With proficient IT skills you will have expertise in excel to compile & maintain statistics in order to recharge vehicle costs, reclaim concessionary fares, bank figures and information on passenger numbers. On occasion you will be required to investigate complaints & notifications of concern, writing up responses and reports. When registering new clients, you will ensure they meet the pre-set agreed criteria, send out information & standard letters to prospective clients & various groups and maintain client records. In some instances, you will be required to collect fares from drivers, log & bank. collect travel tokens & forward to City & County.

What you will need

You will be able to work both independently and as part of a team, to ensure that transport services are carried out to the correct times and standards. You will be customer focused, to tactfully liaise with internal and external clients, to ensure smooth running of the service, whilst having excellent IT skills to update databases. With the ability to work in a pressurised environment, you will have experience of prioritising your own work with minimum supervision.

Additional information

Salary - £18,795-£19,171 per annum


 


1 Permanent Position

37hrs a week

Working pattern 07:00hrs– 15:00hrs (half hour lunch)
08:00hrs – 16:00hrs (half hour lunch)
09:30hrs- 17:30hrs (half hour lunch)

If you are organised, can work under pressure, whilst being customer focused, we would like to hear from you.

Please complete our online application form, referring to the attached person specification and ensuring you tell us about your experience and knowledge where this is being measured by application form.

Should you wish to attach a CV please ensure this is tailored to the job requirements which will give you the best chance of being shortlisted.

For an informal discussion about this post, please contact: Anisha Mistry 0116 4540037/ Steve Howarth 0116 4545019or Sanjay Parmar 0116 4544096

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy balance between you work life and your personal life. You’ll enjoy generous annual leave entitlement, membership of the excellent Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities and career pathways. In addition, you can choose from a number of flexible benefits, including our fantastic salary sacrifice car scheme, big discounts at high-street outlets, childcare vouchers, discounts on city buses and trains, we may also be able help with relocation expenses if you are moving to the City, or need help with commuting costs.

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* Please note that the total package number includes pension contribution and full holiday entitlement, including bank holidays.

Related documents

Please read any attached documents before applying for this job

Person_Specification_.pdf

We are Leicester City Council

As the unitary authority for the largest city in the East Midlands, at Leicester City Council we’re committed to using our creativity and drive to improve the lives of the 348,000 people who call Leicester home.
We take decisions that affect people across our city every day in areas from social services and housing to roads and leisure facilities. From transport and education to major developments and improvements. From attracting businesses to Leicester, creating jobs for our people through to encouraging investments. Join us and you’ll help to improve the lives of everyone who lives and works in Leicester.

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