Job Type: Permanent Fixed Term
Closing Date: 22nd January 2020
Salary: £18795 - £19171
Total salary package*: £26141
Job Reference: LCC00701
Hours: Full Time
You may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.
We are looking for an organised Transport Co-ordinator who can work under pressure with a positive outlook to arrange and co-ordinate transport services, whilst being resilient to deal with complaints in a fast-moving environment.
You will be responsible for the daily running, monitoring and changes of the service. With your great professional telephone manner, you will liaise with internal, external suppliers, schools, daycentres and service users.
With good customer service skills, you will take bookings; handle service users & driver’s complaints & queries in a tactful manner. With proficient IT skills you will have expertise in excel to compile & maintain statistics in order to recharge vehicle costs, reclaim concessionary fares, bank figures and information on passenger numbers. On occasion you will be required to investigate complaints & notifications of concern, writing up responses and reports. When registering new clients, you will ensure they meet the pre-set agreed criteria, send out information & standard letters to prospective clients & various groups and maintain client records. In some instances, you will be required to collect fares from drivers, log & bank. collect travel tokens & forward to City & County.
You will be able to work both independently and as part of a team, to ensure that transport services are carried out to the correct times and standards. You will be customer focused, to tactfully liaise with internal and external clients, to ensure smooth running of the service, whilst having excellent IT skills to update databases. With the ability to work in a pressurised environment, you will have experience of prioritising your own work with minimum supervision.
Salary - £18,795-£19,171 per annum
1 Permanent Position
37hrs a week
Working pattern 07:00hrs– 15:00hrs (half hour lunch)
08:00hrs – 16:00hrs (half hour lunch)
09:30hrs- 17:30hrs (half hour lunch)
If you are organised, can work under pressure, whilst being customer focused, we would like to hear from you.
Please complete our online application form, referring to the attached person specification and ensuring you tell us about your experience and knowledge where this is being measured by application form.
Should you wish to attach a CV please ensure this is tailored to the job requirements which will give you the best chance of being shortlisted.
For an informal discussion about this post, please contact: Anisha Mistry 0116 4540037/ Steve Howarth 0116 4545019or Sanjay Parmar 0116 4544096
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy balance between you work life and your personal life. You’ll enjoy generous annual leave entitlement, membership of the excellent Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities and career pathways. In addition, you can choose from a number of flexible benefits, including our fantastic salary sacrifice car scheme, big discounts at high-street outlets, childcare vouchers, discounts on city buses and trains, we may also be able help with relocation expenses if you are moving to the City, or need help with commuting costs.
* Please note that the total package number includes pension contribution and full holiday entitlement, including bank holidays.
We are Leicester City Council
ABOUT THE COUNCIL
"The people who work here are in it for the right reasons. They share the same values as the council"
"The council is good for employees with a disability, with good terms of employment – especially for part-time work."