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INFORMATION TECHNOLOGY

"Technology plays a key role in the services that we offer to our colleagues and our city."

Carl Skidmore, City Information Officer

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INFORMATION TECHNOLOGY

"Technology plays a key role in the services that we offer to our colleagues and our city."

Carl Skidmore, City Information Officer

Technology at the council

We’re at the sharp end of the council’s digital transformation, working with a diverse range of networks, servers and applications to support everything from transport and housing to social care.

Our teams cover IT procurement to project management, development and support to solutions architectures, networks and servers. Join us and you’ll be surprised by the number and complexity of projects you could be involved in. We use a variety of desktop, mobile and Cloud applications to support the needs of departments across the council. For example, we’re looking at the potential of AI and automation to improve how we serve residents. And we’re supporting flexible working by introducing some of the latest Microsoft tools such as MS-Teams and MS-365.

As the council continues to look at more effective and innovative ways to serve the people of Leicester, we’ll continue to lead the way.

IT users (2018)
5,500

IT users (2018)

incidents resolved by the support team (2018)
12,504

incidents resolved by the support team (2018)

service requests fulfilled (2018)
55,824

service requests fulfilled (2018)

change requests completed (2018)
629

change requests completed (2018)

active projects being delivered at any one time
185

active projects being delivered at any one time

Typical roles in Technology

Development

Join our development team and you could be involved in a range of digital transformation projects that will shape the way the council operates in the future. From developing MS-365 cloud and mobile applications to CRM systems, collaboration platforms and AI applications, you’ll enjoy the chance to use the latest Microsoft developer tools and develop systems that helps improve life for people across Leicester.

Network and Server Security

As we continue to develop new systems and applications for the council, keeping them safe and secure from potential threats is vital. In our IT security team, you’ll be helping to protect our networks, servers and applications. From training people in IT security, to testing new systems and applications, you’ll play a key role in protecting the council’s assets.

Service Desk

The Support Analysts on our Service Desk are the first point of call for our 5,500 users if they need day-to-day IT support. Join our team and you’ll be taking calls from users, assessing their issues and either solving them yourself or passing them on to an experienced support engineer. It’s a great place to build on your technical skills and launch your IT career.

Meet Simon

IT Service Desk Manager

When I joined in 2001, the systems, hardware and software were behind what I was using in my previous job. Now, it’s completely changed. We embrace new technologies more than ever. Now instead of following, we lead.

Focus on … IT Developers

As the council introduces new technologies, one of our biggest challenges is to develop solutions that meet its diverse needs.

As one of our developers, you could be involved in anything from coding solutions for reporting potholes to developing advanced CRM systems, data warehousing to data analytics. With tailored training leading to a recognised industry qualification and real application development or data analysis experience, it’s an environment where you can add to your skills.

Current vacancies

Sorry. There are currently no jobs within Information Technology available. Why not search all of our jobs or register for our job alert by email service?

Contact our recruitment team

We're always pleased to hear from talented people. So if you have any questions about the opportunities that we have available in Technology, or if there's anything else you'd like to know before you apply (or indeed during the application process), please don't hesitate to get in touch.

EMAIL OUR TEAM

Glassdoor
stars

"The people who work here are in it for the right reasons. They share the same values as the council"

"The council is good for employees with a disability, with good terms of employment – especially for part-time work."

Indeed
stars

"The most enjoyable part of the day is being able to assist the children to achieve their potential."

"The environment is very calm and casual and managers and team members are very nice and engaging."

"The council are always there for their colleagues. No problem is too big or too small."